Methodology

This is a highly interactive course that uses several groups and individual role-plays. You will constantly engage in practical group and individual activities, allowing you to test and apply your learning immediately. Moreover, using several self-assessment tests will enable you to discover your hidden talents and areas for improvement. Finally, you can discuss, share, and find solutions to your work challenges in a supportive environment.

Course Objectives

By the end of the course, participants will be able to:

Perform the role of modern personal assistants and acquire fundamental practices to support stakeholders

Apply emotional intelligence to foster excellent business relationships both laterally and vertically

Harness modern communication concepts and strategies to facilitate workflow

Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity

Demonstrate professional skills in using creativity, serving internal customers, and managing stress

Target Audience

Senior administrators, office managers, executive assistants, and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their careers.

Target Competencies

Forward thinking

Emotional control

Building and maintaining systems

Image building

Interpersonal communication

Handling stress

Service orientation