Methodology

This course uses interactive group and individual exercises, role plays and discussions. Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help participants remember them. The course also uses several self assessment exercises to pin point areas of strengths and improvements as well as action planning to ensure practical implementation of the learning objectives.

Course Objectives

By the end of the course, participants will be able to:

Define and understand the role of the office manager and administrator

Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner

Develop a service attitude and mindset aimed at the internal and external customer

List the main causes of stress and apply the techniques needed to control them

Apply time management techniques required for better office productivity

Organize meetings effectively

Using AI tools properly and professionally

Target Audience

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

Target Competencies

Self development

Interpersonal communication

Business writing

Customer focus

Self management

Time management

Meeting management

Communication and AI tools