Objectives

By the end of the course, participants will be able to:

Acquire modern communication skills

Develop effective listening skills

Develop effective communication skills

Be able to communicate with, interact with, and influence others

Develop relationship-building skills

Acquire the ability to handle difficult situations

Develop behavioral and personal skills for dealing with superiors, subordinates, and colleagues

Course Methodology

This course uses a combination of interactive activities, group, and individual exercises, role plays, and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will develop strategies to overcome real-life scenarios and be given a chance to challenge and defend their findings.

Methodology

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

Target Audiences

Employees, supervisors, and middle managers

Senior managers

Those seeking to develop effective communication skills

All employees whose work requires communication with the public or other stakeholders within the organization

Target competencies

Effective communication is an introduction to persuasion and influence

Communication and persuasion process

Communication process

Elements of persuasion

Communication barriers

Active listening

Definition of negotiation