Methodology

This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

Course Objectives

By the end of the course, participants will be able to:

Identify effective frameworks for constructive interdepartmental communication

Demonstrate excellent internal customer service skills

Use proactive approaches to simplify work processes between departments

Apply different team building models to create alignment within the organization

Solve interdepartmental conflict by identifying and removing communication barriers

Develop a plan for enhancing overall organizational communication

Target Audience

Managers, supervisors and professionals who interact with other departments, teams or business units.

Target Competencies

Relating to others

Gaining commitment

Teamwork

Collaboration

Role awareness

Conflict resolution