Course Objectives

By the end of the course, participants will be able to:

Understand the concept and dimensions of employee happiness

Increase participants' ability to measure employee morale and apply best practices to improve and develop performance

Give trainees the ability to support and increase the effectiveness of communication and harmony by applying emotional intelligence skills within a teamwork framework

Improve the level of interaction between managers and subordinates and bridge the gap in interaction

Be creative in providing a sense of fun and camaraderie and activate motivation programs

Develop and enhance career paths and diversify rewards and material and moral incentives

Emphasis in diversifying competitive activities and competitions, both professional and recreational, and supporting a spirit of camaraderie in teamwork

Support creativity and innovation skills and break the routine of work

Achieve job security and implement job fairness

Understand policies and procedures for handling employee grievances and implementing job fairness

Target Audiences

Marketing managers and specialists, their assistants, and customer relations officers

All employees and staff who have direct contact with employees Or indirectly with the public.

Target competencies:

Introductory introduction to the concept of employee happiness.

Measuring employee morale and its effects.

Creativity in providing a sense of fun and camaraderie and activating motivation programs.

Distinguishing work behaviors and ethics.

Policies and procedures for handling employee grievances and implementing job fairness.

Code of conduct and work ethics.