Course Methodology

This interactive course combines engaging presentations, practical exercises, role-playing scenarios, and group discussions. Participants will gain hands-on experience applying learned concepts to real-world situations, fostering a deeper understanding of effective customer service techniques.

Course Objectives

By the end of the course, participants will be able to:

Communicate effectively with customers using clear, concise, and professional language

Develop active listening skills to understand customer needs and concerns

Apply problem-solving techniques to resolve customer issues efficiently and professionally.

Deliver exceptional service that exceeds customer expectations and builds positive relationships

Target Audience

This course is designed for frontline employees who interact directly with customers, including sales representatives, receptionists, call center agents, and retail staff.

Target Competencies

Communication (verbal & non-verbal)

Active Listening

Empathy and customer focus

Problem-solving and conflict resolution skills

De-escalation techniques

Building customer relationships and loyalty