Performance Indicators Measurement

Methodology

This course targets HR professionals, helping them facilitate the evaluation and reporting of HR effectiveness to senior management, as well as market their image as business partners. It is suitable for HR managers and senior executives who hold overall responsibility for the HR function.

Course Objectives

By the end of the course, participants will be able to:

Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function

List the KPIs that should be used in measuring HR as a function

Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR

Design and calculate the main formulas for evaluating the financial contribution of HR to the organization

Generate and calculate the employee satisfaction index and use it to measure employee morale

Explain employee turnover, its types and the various formulas used to calculate it

Create and implement the HR scorecard

Target Audience

This course is targeted at human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.

Target Competencies

Leading and supervising

Deciding and initiating action

Persuading and influencing

Presenting and communicating

Analytical thinking

Formulating concepts and strategies

Planning and organizing

Achieving goals and objectives