Overview
Course Outline
Schedule & Fees
Methodology
The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development.
Course Objectives
By the end of the course, participants will be able to:
Evaluate how effective KPIs enable the measurement of company performance in key results areas
Calculate and analyze finance and client KPIs to manage a company outcome
Design sets of KPIs to measure quality, processes, and sustainability as company enablers
Analyze best practices of data collection and target setting for KPIs
Establish a plan to implement a KPI project in a company
Target Audience
All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.
Target Competencies
Strategy development
Performance management
Performance measurement
Change management
Proactivity
Drive for results
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