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عربي

عربي

course

Procurement Management Policies,Procedures and Service Level Agreements (SLAs)

Why Attend

Procurement management policies, procedures, and Service Level Agreements (SLAs) help guide the activities and practices of procurement professionals and their business partners, serving as a compass that directs operational processes. To ensure the efficiency and effectiveness of these documents, they must align with the organization's strategic objectives and be written in clear and appropriate language. This training course focuses on how to draft these policies, plan procurement processes, and design SLAs in a clear and structured way that meets the needs of modern organizations. The course also covers methodologies for measuring and analyzing performance, operations, and SLAs to support continuous improvement.

Overview

Course Outline

Schedule & Fees

Methodology

This course applies various interactive workshop techniques, such as planning activities, policy drafting exercises, design and evaluation processes, as well as writing SLA drafts.

Course Objectives

By the end of the course, participants will be able to:

Identify the strategic role of procurement management within the organization.

Apply the latest professional writing techniques for drafting policies, processes, procedures, and Service Level Agreements (SLAs).

Formulate policies for effective governance of institutional procurement activities.

Design cross-functional processes and procedures to improve controls and outcomes related to effort, cost, and time.

Develop SLAs that establish smart rules governing the relationship between the procurement department and other organizational units.

Target Audience

This training course is aimed at procurement and supply chain professionals at all organizational levels, as well as all company employees involved in procurement processes.

Target Competencies

Procurement management

Policy formulation

Process design

Process evaluation

SLA development

Professional writing

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