Methodology

The course is designed to be interactive and participatory and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. It is built on four learning pillars: concept learning (lectures and presentations), role-playing (group exercises), experience sharing (roundtable discussions), and exposure to real-world problems and policy choices confronting delegates.

Course Objectives

By the end of the course, participants will be able to:

Analyze the principles of appropriate behavior in business and social contexts

Evaluate effective strategies for interacting and communicating with various guest types

Interpret appropriate personal and professional conduct in diverse situations

Compile the components necessary to plan VIP visits and formal occasions, embodying the role of an exemplary host

Devise proper communication etiquette in various scenarios

Assess variations in protocol and etiquette from different cultures, nations, and regions for effective implementation

Target Audience

Personnel officers, public relations professionals, event organizers, personal assistants, employees in the hospitality business, and all those whose positions require dealing and interacting with important persons in government and private sectors.

Target Competencies

Public speaking

Verbal and non verbal communication

Influencing

Presentation delivery

Active listening

Building rapport