Methodology

This course combines interactive lectures, group discussions, case studies, and simulation exercises to engage participants in real-life problem-solving scenarios, ensuring a practical understanding and application of quality management tools and concepts.

Course Objectives

By the end of the course, participants will be able to:

Explain the principles of quality management and their role in improving organizational performance

Evaluate the effectiveness of quality systems and tools in different operational contexts

Apply quality improvement techniques to solve problems and enhance customer satisfaction

Target Audience

This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors.

Target Competencies

Understanding quality concepts

Aligning quality with strategy

Monitoring and improving processes

Evaluating quality systems

Applying quality tools

Promoting a culture of continuous improvement