Methodology

This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through actual case studies and scenarios. Lectures, group discussions, and presentations will achieve the learning objectives.

Course Objectives

By the end of the course, participants will be able to:

Define processes and their importance for the proper functioning of an organization

Identify the international standards for approaching processes

Examine various methodologies for process assessment and re-engineering

Generate process analysis charts and process maps for improvement

Justify the need to measure processes as an improvement tool

Target Audience

Individuals involved in improvement projects, identification of processes, work design, productivity improvement, or quality auditing initiatives.

Target Competencies

Process mapping

Process improvement

Applying Lean

Process measurement

Benchmarking