Methodology

The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

Course Objectives

By the end of the course, participants will be able to:

Explain the importance of quality models and various quality concepts and frameworks used by quality gurus

Discover Total Quality Management (TQM) enablers to achieve operational excellence

Practice TQM improvement tools to enhance customer satisfaction and improve processes within their organization

Apply widely used improvement methodologies

Utilize various types of benchmarking tools and techniques to boost quality initiatives

Target Audience

Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.

Target Competencies

Problem solving

Applying quality tools

Selecting quality models and systems

Using Lean and Six Sigma applications

Change management

Understanding ISO systems

Applying benchmarking