Methodology

To apply theory, the course incorporates an experiential learning approach that allows participants to individually and collectively develop solutions to case studies, draft budgets, training policies, evaluate surveys and create business requirements for training systems.

Course Objectives

By the end of the course, participants will be able to:

Define the role of employee relations within the organization and the human resources function

Operate in line with the relevant sections of national labor laws

Create and use human resources analytics and Key Performance Indicators to devise operational employee relations strategies

Conduct employee satisfaction surveys and interpret their results

Differentiate between coaching and counseling and apply both within the work environment

Analyze performance management data to report and advise on performance and productivity

Prepare exit interviews and analyze results to reduce turnover

Target Audience

Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization

Target Competencies

Employee welfare

Coaching and counseling

Performance management

Labor law

Analytical skills