Customer Quality Care

Objectives

Develop customer service and interaction skills, equipping participants with all the necessary skills, including communication, reception, discussion, and dialogue.

Empowering participants to create a friendly atmosphere with customers and the public by training them on a modern methodology for this purpose.

Empowering participants to identify customer and public behavioral patterns and train them on how to deal with each pattern.

Empowering participants to read others' thoughts through neurolinguistic programming.

Empowering participants to understand what is going on in others' minds through their body movements.

Developing participants' skills in the field of official receptions, protocol, and dealing with VIPs.

Methodology

This course uses interactive techniques, such as brief presentations by the consultant followed by questions, oral and written, case studies, role-playing, exercises, videos, and more.

Target Audience

Marketing Managers and Specialists Their assistants and customer relations officers

All employees and staff who have direct or indirect contact with the public

Target competencies

The traditional and modern view of customers, the difference between them, and the impact of scientific and technological progress

Charismatic personality: What it is, how to achieve it, and how to benefit from it in dealing with VIPs

Body language and its impact on dealing with VIPs

The nature and objectives of dealing with VIPs

Embarrassing situations in dealing with VIPs and how to overcome them