The art of Dealing with Public and Clients

Objectives

Develop public relations skills and equip participants with all the necessary skills, including communication, reception, discussion, and dialogue.

Gain participants the skills necessary for effective communication in social and professional settings.

Provide participants with knowledge of modern methods for improving the organization's image.

Develop a spirit of teamwork and increase group cohesion.

Etiquette for using intercommunication telephones.

Master effective communication skills through telephone calls.

Train participants in neurolinguistic programming (NLP) applications to develop skills and enhance capabilities.

Empower participants to create an atmosphere of familiarity with clients and the public.

Understand and apply effective communication methods with others.

Identify the importance of positive communication between managers and subordinates to achieve business goals.

Methodology

This course uses a combination of interactive training techniques and includes various educational tools to enable participants to work effectively and efficiently in a multi-stakeholder environment. This course is based on four educational pillars: conceptual learning (presentation by the consultant), role-playing exercises (group exercises), experience sharing (roundtable discussions), and case studies and scenarios.

Target Audience

A public program that is relevant to everyone who has a working relationship with others, whether managers or employees, regardless of their administrative or functional level.

Target Competencies

Management skills

Planning skills

Leadership skills

Supervisory skills

Time management skills