Course Objectives

By the end of the course, participants will be able to:

Identify the leadership and management skills needed to increase productivity

Apply effective coaching and evaluation techniques

Use problem-solving techniques to overcome obstacles they face

Resolve conflicts using a win-win approach

Create change management plans that lead to continuous improvement

Develop effective time management action plans

Methodology

This course uses individual and group activities to help participants develop their leadership and management skills. The course also features a number of case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are shown to demonstrate the skills required for effective management.

Target Audiences

Managers, supervisors and professionals who wish to develop their management skills and leadership techniques.

Target Competencies

Leading Others

Performance Management

Problem Solving

Influencing Others

Change Management

Coaching Skills

Conflict Management