عربي
عربي
Passionately developing careers since 2000.
عربي
عربي
Why Attend
In today's fast-paced business world, maintaining a culture of hospitality is essential for organizations to thrive. Therefore, every interaction with a customer or stakeholder is a valuable opportunity to leave a positive impression, foster long-term relationships, and boost employee morale and productivity. By instilling a genuine sense of hospitality, organizations can build strong customer loyalty and create a positive reputation. This course aims to equip team members with the skills and knowledge necessary to create a welcoming and hospitable work environment and prepare them to go beyond customer satisfaction. During the course, participants will learn what it means to demonstrate hospitality excellence by practicing practical techniques and strategies to develop a customer-centric mindset and acquire the behavioral skills essential for delivering exceptional service. Additionally, they will explore the relationship between hospitality and customer retention and the role of effective rewards program management.
Overview
Course Outline
Schedule & Fees
Methodology
The course methodology combines a mix of theoretical and practical learning tools specifically designed to meet participants' daily business needs and challenges. The course is designed to be interactive, experiential, and insightful, utilizing various learning techniques such as presentations, group discussions, role-playing, games, and case studies.
Course Objectives
By the end of the course, participants will be able to:
Describe the role of customer service in the pursuit of exceptional hospitality
Develop a customer-centric mindset that fosters a culture of excellence
Practice desirable hospitality qualities, including effective communication, managing expectations, and handling difficult situations
Understand the skills required to build customer loyalty and enhance customer retention through welcoming and hospitality
Highlight the importance and effectiveness of customer rewards programs
Target Audience
Managers, supervisors, customer service employees, and employees in departments who deal directly with external customers or whose mission is to support other entities or employees within the organization.
Target Competencies
Hospitality Development
Serving Others
Communication
Empathy
Creative Thinking
Larimar will help you find what you are looking for
