Methodology

This course adopts an interactive methodology that combines both theoretical and practical aspects. It presents the latest global concepts and best practices in VIP protocol and hospitality etiquette through specialized lectures and real-life case studies that reflect actual scenarios from official and diplomatic events.

The learning experience is enriched with visual presentations and illustrative applications that highlight the key details that make a difference in managing high-level occasions.

Special emphasis is placed on interactive workshops, role-playing, and live simulations of reception and farewell scenarios, seating arrangements, and multicultural protocol situations.

These are complemented by open group discussions and peer experience exchange, ensuring that participants acquire practical, applicable skills that build confidence and competence in managing VIP protocols.

Course Objectives

By the end of the course, participants will be able to:

Understand the foundations and international standards of protocol and hospitality etiquette applied in official and diplomatic events.

Master the skills of dealing with VIPs to ensure a professional representation of the organization and enhance its reputation.

Manage ceremonies and formalities from the moment of receiving delegations to their departure, following global best practices.

Design and implement comprehensive hospitality plans that respect cultural and religious customs and meet the expectations of high-level guests.

Coordinate seating arrangements and schedule ceremonies in a manner that honors rank and position, while avoiding protocol errors.

Handle emergency situations and crises during official events with precision and flexibility.

Enhance communication skills and diplomatic etiquette in multicultural environments to ensure effective and impactful interactions.

Target Audience

Public relations and protocol officers in government and private institutions

Professionals working in protocol and hospitality services

Event organizers for official and diplomatic occasions

Reception and hospitality staff in ministries, embassies, and international organizations

Administrative leaders and executive assistants involved in handling VIPs

Anyone whose work involves direct interaction with high-level delegations and visitors

Target Competencies

Mastery of managing protocols and ceremonies according to international standards

Deep understanding of cultural and religious customs and their impact on event organization

Ability to organize and arrange hospitality sessions and receive VIPs

Skills in coordinating ceremonies and managing teams responsible for protocol implementation

Quick decision-making and response in emergency and unexpected situations

Development of effective and diplomatic communication skills

Enhancing professional and institutional presence in front of guests and official delegations